Right now, airlines are overwhelmed with calls from frantic travelers wondering what their options are. Some have waited for hours on hold to get a refund, and then waited weeks to receive the refund. Some people may not realize, but we have a Global Distribution System in our office where we have access to the same booking engines that the airlines use. Which means when it comes to cancelling a flight and processing a refund, we can do it in a matter of minutes, and you get your refund in a matter of days! Now, that’s service!

 

We have also spent countless hours with our tour operators, going over options, working on details, getting people rebooked for later in the year, or next year, or whenever it might be safe to travel again. Try calling an online travel agency, first try finding a phone number, then try finding a real, live person to answer that phone, and then try getting a sympathetic ear of someone who can actually do something to help you out. For most of our clients, we were working behind the scenes on their trips before they even had to call.

 

Unfortunately, refunds at this time can be hard to come by. Especially because we prefer to work with smaller vendors that we’ve spent years building relationships with, instead of a huge corporation that won’t care if you don’t visit their resort, because thousands of other people will. They are the people that are hurting the most right now and they are bending over backwards to help us help you.

 

So remember that next time you see a “good deal” on an online travel agency site. Sure, maybe you’ll save a few dollars now, but in the long run, what will it cost you?